How to Join the Virtual Line

Join a virtual line from anywhere using a text enabled mobile phone, the QLess app or the internet.

How it works:

  1. Join a virtual line from anywhere.
  2. Wait wherever you want.
  3. Receive wait time updates by text.
  4. Get notified when it's your turn to be served.

The system will provide you with text updates to notify you of your position in the line; you only need to be in the office when it is time to meet with an Advisor or Representative.

Join the line using text messaging

Text the sms number and sms keyword for the location you need to be at:

Location Text SMS Number Text SMS Keyword
Admissions Client Services 647-492-8395


Registrarial Services 647-492-8395


LA&PS - Academic Advising Services 647-492-8395


Lassonde 647-492-8395


Please note standard text messaging rates will apply

Notification: Get updates, change your notification interval, request more time or leave the line

When you are in a virtual line, text these letter (codes) to receive further information.

S: status of your place in line.

L: Leave the line completely.

H: Ask for Help.

N: Be Notified xxxx minutes before your appointment; text the letter N followed by the number of minutes before your appointment that you would like to be notified. Example: if you text N5 you will be notified 5 minutes before the time of your appointment.

J: Join the line again in case you were accidentally removed.

M: Request More time before your appointment; text the letter M and your place in the line will be moved down.

Join the line using the QLess App

  1. Download the QLess App from the App Store.
  2. Select the line you wish to join.
  3. Watch your app notifications for your place in line and estimated wait time.

The app automatically provides you with services and vendors using QLess near your location, so if you are not on or near York U, then you will need to search for the York U locations.

Join the line using the internet equipped kiosk

 Click on the location you want, and complete the form. You will be asked for:

  • Your first name
  • Your last name, and
  • Your telephone number
For: Go to:
Admissions Client Services Bennett Centre for Student Services-third floor
Registrarial Services Bennett Centre for Student Services-main floor
LA&PS - Academic Advising Services Ross Building, Central Square-Room 103
Lassonde Bergeron Centre Lobby

If you have questions, please email


York’s virtual line management system-QLess is secure. All information collected by QLess is stored in Canada. If you have questions, please email

QLess Privacy Statement